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HOW WE PROCESS YOUR ORDERS
All LUMM NYC orders will be shipped next business day via USPS Ground service. Signature is not required on delivery. LUMM NYC is not responsible for lost and/or stolen packages. Once your item has been shipped, you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update. LUMM NYC is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We offer free shipping for domestic orders within the U.S, with a 3-5 business day expected delivery window, pending payment authorization and verification. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability.
We now offer international shipping at a flat rate of $29.99. If you are shipping to a country that imposes taxes on purchases, please be sure to look this information up beforehand as LŪMM is not responsible for paying said taxes.
As a small company in 2021, we accept returns for manufacturer defects only. Thank you for your understanding. To file a return, please visit our returns page here.