FAQs

FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED
QUESTIONS

How long does it take for my GlowPanel to recharge?
Depending on the type of electrical port you are using, your GlowPanel can take between 1hr - 2.5hrs to recharge fully and be ready for your next session!

If my GlowPanel is dirty, how should I clean it?
You can clean the plastic part of your GlowPanel with a microfiber cloth as you would a pair of sunglasses! Please don’t use water, electronics and water don’t mix.

Can I use my favorite moisturizer or serum with my GlowPanel?
Yes, you can! For safety, please check the ingredients of the product you are using to ensure it does not react adversely to light exposure. If you are unsure, we recommend using your GlowPanel without any products. 

Is my GlowPanel waterproof?
No. For safety, do NOT submerge or introduce your GlowPanel to water or any other liquids.

There is a problem with my order, who do I contact?
We are here for you! Please send an email to our very friendly support team at hello@lummnyc.com. Please be as detailed as possible and include pictures and videos.

What LED light wavelengths does my GlowPanel use?
Red: Wavelength between 620nm to 750nm
Blue: Wavelength between 405nm to 420nm
Yellow: Wavelength between 590nm to 620nm

What is LED?
LED is short for ‘light-emitting diode’. Our LED Biolight technology emits non-infrared light waves at three different wavelength frequencies, each engineered to provide different benefits for your skin.

How often should I use my GlowPanel?
We recommend using your GlowPanel for 15 minutes, twice a day for the best results.

Will my results continue to last after I have stopped using my GlowPanel? GlowPanel waterproof?
For continued bouncy, clear and dewy skin, we recommend keeping up with consistent use of your GlowPanel 2.0.

Can I use LŪMM if I am pregnant?
We do not recommend using the GlowPanel if you are or believe you are pregnant.

Have questions that we haven’t answered here? Send us an email at hello@lummnyc.com 🤓